Return Policy

Thank you for your purchase. We strive to ensure you are satisfied with your purchases from the Let's Vibe website. However, we understand that sometimes you may need to return an item, and we aim to make this process as smooth as possible. Below is our policy for exchanges:

General Policy

Eligibility for Return and Refund: Products purchased from the Let's Vibe website are eligible for return within 10 days of receipt.

Condition of Items: To be eligible for return, items must be unused and in their original condition and intact packaging.

Refund Timeline: Refund for a product may take between 7 to 10 working days to be processed.

How to Request a Refund

1. Access the item you want to return in your My Orders section under Profile.
2. If the items in your order are eligible for a return, you will see a Return button under your order.
3. Click on the Return button.
4. Select the item you want to return. You may return one or more items.
5. Select your reason for returning the item, or write your reason in the text box if your reason for return does not match any of the listed options.
6. To have your product(s) picked up
   1. Select the date and time for your courier pick-up.
   2. Fill in the address for the courier to meet you.
   3. Click Confirm.
7. You can view the return details of your product returns in your My Orders section under Profile by clicking on the Returns tab.
8. Once a refund is processed, the full or partial amount will be refunded to your account within 7- 10 working days.

Additional Information

No Refund on Discounted Items: Items purchased on special offer or discount are not eligible for refund.

Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please contact our Customer Services Department immediately to arrange a replacement.

Contact Information: For any inquiries or assistance, please email support@letsvibebd.com. Our customer service team is here to help.

Policy Changes

Let's Vibe reserves the right to update this exchange policy at any time.

By making your purchase from the Let's Vibe website, you agree to this return policy. Thank you for being with Let's Vibe.